All deliveries will be attempted between the hours of 9am - 6pm. When your order is ready to be dispatched, you will be contacted and notified of the day of delivery.
If you wish to change your delivery date after you have ordered, you must inform us as soon as possible before the goods are sent out for dispatch. If your goods are dispatched and you are not going to be available for delivery, you must contact us to inform us so we can make arrangements to change the delivery date. In some circumstances, we may be able to change this around free of charge but please be aware, you may be subject to a re-delivery fee if the delivery has been sent out on the carriers vehicle, or if the delivery has already been attempted. Please speak with our customer services team if you're unsure.
As we use a number of local, national and supplier based carrier services, it may not always be possible for us to provide an exact time for delivery. If you wish to track your delivery after it has been dispatched, please contact our customer services team who will be able to source an estimated time of arrival.
As is standard in our industry, all couriers are only able to deliver items to the kerbside of your delivery address, and are not permitted to enter your property. Please remember, your delivery may be heavy & bulky, so we recommend that there is adequate help available to bring the delivery indoors. It's entirely possible that your order may be delivered on a large delivery truck, so please do let us know if there are likely to be any access problems, and we can inform the courier that a lighter vehicle is required.
If we are unable to deliver your order because you were not available on the agreed delivery date, or if there is a problem with gaining access to the road/property which we've not been made aware of, you may be liable for a re-delivery fee.Planning your job & booking tradespeople
We strongly advise against pre-booking tradespeople/fitters to complete a job involving your goods until after you have received the delivery. We cannot be held responsible for any costs incurred by you due to delays in shipping, faults or damages. We encourage all customers to order well in advance if you are working to project schedules and completion times. This allows us and you plenty of time to remedy any potential issues before any potential deadlines are missed.
*In order for us to provide you with the quickest and most reliable delivery services, we use a number of different carriers. The carrier which we use will depend on which delivery zone your delivery eircode falls into and will also depend on which products you are ordering from us. Whilst we stock a huge number of products here within our own warehouse, we also order products from suppliers, meaning they may be dispatched via the supplier on a direct home delivery service.
We use a number of local and national carriers to deliver your goods. These carriers have been hand-picked to offer the very best service possible, at unbeatable value for money. As is the nature of our products, delivering big, heavy & bulky doors can be a difficult task, we've refined who we will work with, to ensure we balance value for money against the service which is provided by the carrier. You can rest assured that your goods are safe in transit with our reliable delivery carriers.
Problems with deliveries are very rare, but because of the nature of the products we ship we always recommend that every customer checks their order when it is delivered for any obvious sign of damage or unsuitability. If there are any problems, please notify us immediately at email@example.com or 021 461 3939.